We have 2 kinds of Wood Cuticle Sticks. One has a Point on one edge and angled on the other. These disposable wooden sticks are helpful to clean around your cuticles or to gently push back your cuticles. Packs of 5.
The other has Grit on one end, enabling you to clean your cuticle area/nail with a nail file type grit but just on one end. These come in packs of 5 and 10.
PLEASE NOTE: General order processing times are 3-5 BUSINESS days. However, during Restocks and New Releases, order processing may be elevated beyond 5 business days.
Please remember that we are a small business. Thanks for your patience and support!
SHIPPING ISSUES:
USPS/UPS have procedures for claims that we follow. For packages that are stuck in transit, a missing mail search must be conducted before filing a claim. Additionally, claims can only be filed after a certain amount of time has passed. All rules/timelines for USPS and UPS can be found on their respective websites. Please reach out to us if your package is stuck, missing or damaged so that the appropriate action can be taken.
**For packages arriving damaged, please include photos of item(s) including the packaging and submit your issue to us no later than 5 days from when the package was marked delivered.
**Should an item not be able to be replaced (out of stock or retired item), and your claim is approved, we will issue a refund of the item(s).
Also, if there are any discrepancies with your order, you must notify us within 5 days of receipt. Thank you!
REFUND POLICY: Due to the nature of these products, refunds cannot be honored. Although never anticipated, should you have an issue with any Double Dipp'd product, please contact us immediately by email at dubbledippd@gmail.com. Any order discrepancies must be reported to us within 5 days of receipt of your order.
ORDER PROCESSING: Normal order processing times are 3-5 Business Days. However, processing times may be elevated beyond 5 business days during New Releases or Restocks.
ORDER CHANGES: Orders cannot be changed or adjusted after submitted. THERE WILL BE NO EXCEPTIONS. Please make sure you double check your order and have applied your discount code, if any. IF YOU DO NOT SEE YOUR DISCOUNT, DO NOT CONTINUE CHECKING OUT. Contact us for help. Remember free shipping applies on purchases of $75.00 or more AFTER discounts but you must choose the free shipping option.
ORDER CANCELLATIONS: If you request an order to be cancelled, there will be a 3% Fee subtracted from your refund. This fee covers refunded processing fees that are not reimbursed by Shopify/PayPal.
PRIORITY SHIPPING NOTE: Selecting Priority Shipping ensures that your package is sent Priority Mail. It does not give priority status to your order in the order queue.
PACKAGE PROTECTION: We urge you to consider choosing shipping protection at checkout. Protection is always in your cart, and if you choose not to keep it, you must remove it. However, note that Double Dipp'd will no longer be responsible for lost, damaged, or stolen packages. In the event your package is lost, damaged or stolen AND you purchased the shipping protection at checkout, please reach out to us to file a claim. Please note that claims will be filed for missing mail after all package collection efforts are exhausted. USPS (ground advantage) is 15 days after mailing. USPS (priority mail) is 7 days after mailing. No claims can be filed until after these time frames. NO EXCEPTIONS. Claims for items damaged in transit will be filed immediately AFTER the customer provides photographs of the items damaged, packaging and mailing label.