Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions you may have.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Due to health concerns, we are unable to accept returns and exchanges for any of our products. Should you have any concerns about your order, please do not hesitate to contact us.
Do you offer free shipping?
We do! We offer free shipping on orders totaling $75 or more shipping to the United States. Additionally, orders shipping to Canada qualify for free shipping totaling $100 or more and finally, orders shipping to any other country qualify for free shipping totaling $125.00 or more. You will need to select the Free Shipping option at checkout.
Where do you ship from?
We are based in Northern Illinois, which is where all items will be processed and shipped from.
Do you offer returns or exchanges?
Due to health regulations, we are unable to accept returns or exchanges on any of our products. If you have any concerns about a product, please contact us so that we can help you.
My order hasn't arrived and stopped being tracked. I think it's lost. What can I do?
Often times packages will be held up for weather situations or during busy seasonal times. If your package tracking has stalled, you can submit a "missing mail" inquiry. Often times this rectifies the situation. However, if it does not, please contact us for help. We will assist in filing a claim. Most times that claim must be filed by us as many packages contain insurance from a third party. Additionally, there are rules we must follow for claim procedures, including proper filing timeframes.
Orders
Below are some of are common questions about orders
When will my order ship?
Most orders are processed in 2-3 business days; often times sooner. We ship via USPS and UPS. Due to shipping regulations, any orders containing liquids cannot be sent Priority Mail. Those will be sent via UPS ground.
My package was damaged during shipping. How can I get a replacement?
We absolutely hate when the postal carriers do not take adequate care while your order is in transit. Should you have any shipping issues, reach out to us for help. Refer to our policy on Package Insurance here:
My tracking said my order was delivered, but I don't have it.
Many times the post office will code your order "delivered" hours before it has been. We always suggest waiting until the next day's delivery time before worrying as many times it will show up by then. If it does not, contact your local post office to let them know you don't have your package. Insist on the carrier checking the vehicle for the package. It is quite possible that the carrier may have delivered it to a neighbor or another mailbox by mistake. This happens more often than not. If it does not turn up in a couple days, reach out to us for help.
Can I add to or change an order I placed?
We do realize that sometimes you may checkout but forget to add something to your order. Because we do process and ship orders quickly, it is important to contact us via our website chat as soon as you realize this. We may not always be able to add or change your order. Checking with us first to avoid extra shipping charges is recommended.
Products
Below are some common questions about our products
Are your products cruelty free?
Yes! They certainly are! Additionally, we only sell products that we are comfortable using ourselves from reputable and health conscious sources. To learn more about our Dip Powders see below:
Do you sell HEMA Free Gel Products?
Yes we do! We actually offer both regular and Hema Free formulas. While we realize that many cannot use products containing HEMA, we do still have customers who can. For that reason, we carry both for the time being. Our product bottles and listings disclose our HEMA free selections.
Do Dip Powders expire?
I created a Blog post on this very issue! You can read about that here: https://doubledippdpowder.com/blogs/news/does-dip-powder-expire
Why are some of my Powder jars not full?
Before February of 2024, all powders were sold by weight, not volume. Because some weigh more than others, some jars were not all the way full. You were guaranteed 1/4 oz of powder in each jar.
Since changing that, we now fill all jars to the top (some settling will occur). Until all powders that were already filled before this new procedure took effect are sold, you may receive some that are strictly 1/4 oz and some filled to the top of the jar.