Frequently Asked Questions
Ordering & Shipping
Do you ship to anywhere outside of the United States?
Yes, I ship to the US and Canada only at this time,
How do I redeem points?
Points can be redeemed at the bottom right-hand corner of your screen by clicking on the crown. If you are not logged in, you will be asked to log in. After that, simply click "Redeem Rewards". You will then come to a section with a purple dot. If you do NOT slide the dot over to the left, you will be redeeming ALL of your points. Therefore, you want to slide the dot over to select the amount of points you wish to redeem. You will then be given a code you can put into your discount box. PLEASE NOTE: If you redeem your points and do not use them all in your purchase, you will lose them.
How do I create an account?
You can create an account by clicking the person icon in the upper right-hand corner. If you are a previous Double Dipp'd Member, your account may have been migrated from the old website. To complete the migration, simply create an account with the same e-mail as your old Double Dipp'd Website Account. This will ensure that your points are carried over from the old website.
Why is my reward code "invalid" when I try to use it?
Most likely, you have already used it. Reward codes will always stay in your account, whether used or unused. This is not something Double Dipp'd controls unfortunately. An outside app is used for the rewards system. If it indicates that it is invalid, it was already used.
How come my discount code did not transfer to my purchase?
If you simply click "apply code" it will not add it to your cart. You need to copy and paste the code into the discount box for it to apply.
Can I use multiple discount codes at checkout?
No. You can only use one code per transaction.
How do I redeem a Referral Code for 20% off?
For referral codes, you must use the provided link to visit, purchase and sign up for an account. If you do not follow these instructions, you will not be able to use the discount. Referral links can only be used once and, if you already have an existing account, you are unable to use the link. They are for first time customers who do not already have an account with Double Dipp’d.
Why are my jars not full?
All powders are weighed and some weigh more than others. Glow powders and most glitters weigh more than powders and some powders weigh more than others depending on the make up of each powder. This is the reason your jar may not be full. Additionally, the 1/2 oz powders are sold in 1 oz jars. Most 1/4 oz size powders come in a 1/4 oz size jar, with the exception of a few that may be extra light and those will come in a larger jar size.
Why is the dip powder I purchased recently a different shade than the same powder I purchased previously?
Unfortunately, the powder we purchase this week may not be exactly the same shade as the same powder we purchased last month or last year. While our suppliers do their best with quality control, often times the powder is off just a bit. However, if we adjust our formula, then eventually our formula is compromised resulting in not being able to recreate the powder at all. This usually only affects some solid colors as we do not encounter this on a regular basis.
I signed up for the sub bag and want to order but haven't received my code yet. Where do I get it?
All codes are set up as soon as we are able. Please be patient. When we have open sign ups, often times we have 50 - 100 codes to set up. We send out a mass email to all sub members when codes are set up and if you subscribe after that, we will do our best to set up your code quickly. If you are unsure if you have been set up, try signing into your account and viewing our latest blog post. If you can read the post, your code is set up. The discount code is also in that blog post.
Where is my tracking information?
You should receive your tracking information in an email from Shopify/Double Dipp'd Dip Powder. You may have to look in your spam folder as well. If you still cannot find your information, please contact us via email or the chat box on the website and we can find your information.
Why can't I see my subscription bag in my Double Dipp'd account?
Your subscription is handled through PayPal. It will only show up in your recurring payments section of your PayPal account.
Why can't I purchase A subscription when I click on Subscribe?
The subscription bags are sent out on a quarterly basis and will only open for new subscriptions on the First of the month prior to the bag going out. On the page listed as "Quarterly Subscription", there is a time table for the months the subscriptions are sent out. If you cannot place your order, then sign ups are not open. Once subscriptions are at capacity, which is 1,000, they will cease being sold.
How do I cancel my subscription?
If you ever should need to cancel your subscription, you would sign into your PayPal account and go to the “Profile and Settings” page, choose “My money”, then find “My preapproved payments” and click on the “Update” link. There you will find Double Dipp’d and can click “Cancel” in the details profile.
How should I store my Powders?
You should store your powders in a cool dry place sealed tight. The least amount of moisture/humidity can ruin your powder. Even a drop of water can make your powder unusable. If you live in a humid climate, storing them in an air conditioned area is a must.
Why are there tiny flecks of pigment in my jar?
Please remember that these powders are hand made. This means they are hand mixed from scratch and do not go through large industrial mixers such as with large dip companies. For that reason, it is possible to receive a powder with small imperfections. Neon and thermal pigments are extremely dense and very hard to break up. We do sift the powder in these cases, but sometimes it's possible small fragments of pigment could be left and get into the jars of powders. We take all the measures we can to fully mix these powders. If your jar happens to have this present, you can strain them out using the organza bag that your dips come shipped in, mix them with a small scoop or spoon or contact us and we will send a new jar out.
Facebook Page & Group
Is your Facebook group open?
The Facebook group is currently set to Private, but open to new members! Simply request membership, answer the questions and agree to the group rules and wait for acceptance.