Order Processing Information

PLEASE NOTE: General order processing times are 3-5 BUSINESS days.  However, during Restocks and New Releases, order processing may be elevated beyond 5 business days.

Please remember that we are a small business. Thanks for your patience and support!  

SHIPPING ISSUES:

USPS/UPS have procedures for claims that we follow.  For packages that are stuck in transit, a missing mail search must be conducted before filing a claim.  Additionally, claims can only be filed after a certain amount of time has passed.  All rules/timelines for USPS and UPS can be found on their respective websites.  Please reach out to us if your package is stuck, missing or damaged so that the appropriate action can be taken.

**For packages arriving damaged, please include photos of item(s) including the packaging and submit your issue to us no later than 5 days from when the package was marked delivered. 

**Should an item not be able to be replaced (out of stock or retired item), and your claim is approved, we will issue a refund of the item(s).

Also, if there are any discrepancies with your order, you must notify us within 5 days of receipt. Thank you!