Order Processing Information
PLEASE NOTE: General order processing times are 3-5 BUSINESS days. However, during Restocks and New Releases, order processing may be elevated beyond 5 business days.
Please remember that we are a small business with a large volume of orders. Thanks for your patience and support!
**We have added Shipping Package Protection to our website. At checkout, protection is added automatically. Should you remove protection, we will not cover lost, damaged or stolen packages. When your order is protected, you will submit a claim to us by email at firstname.lastname@example.org. Please include your order number and any photos (for damaged orders).
**For packages marked as delivered but not delivered and those stuck in transit or lost, We evaluate the issue based on the estimated delivery date associated with the order. For orders with no estimated delivery date, issues will be approved 7-30 days from the last tracked point. If a package has an estimated delivery date, issues will be approved within 2-30 days from the estimated delivery date.
**For packages arriving damaged, please include photos of item(s) and submit your issue no later than 5 days from when the package was marked delivered.
**Should an item not be able to be replaced (out of stock or retired item), and your claim is approved, we will issue a refund of the item(s).
Also, if there are any discrepancies with your order, you must notify us within 5 days of receipt. Thank you!