Hello and Welcome to all new Quarterly Sub Bag/Box customers! If you have had a subscription for a while, then you know the drill!
This Blog post will be short but sweet! Should you need to update/change anything about your Subscription, visit the "Manage Subscription" tab from your account on the website. You MUST be signed in to view it. From there, you can update your address, payment method and even cancel your subscription. You cannot find your discount code there, however, everyone receives an email when their subscription transaction is processed with the new code for the quarter.
This Quarter the discount code is: JANSUB25. This code will change quarterly. Keeping a screenshot of that initial email in your phone is recommended.
The value of your discount code is 25% while you are subscribed. While there are a few things on the website that you cannot apply the discount code to, most purchases are eligible. The exclusions include handmade resin and mani sleeves and anything already on sale (unless specified otherwise).
IMPORTANT:
All future payments for each quarter will be due on the first of each quarter (March, June, September and December) for bags shipping in April, July, October and January. This is so that we can control the existing vs. new subscriptions without cutting them off early wherein some of you could be in danger of losing your subscription if originally purchased at the end of the open window. I don't want any of that to happen!
Also, remember that if your payment fails on the first try, you are able to rectify it and the system will notify you via email and try again the next day and one more time on the second day. Should all 3 attempts fail, your subscription will be canceled and you will be notified by email. If this happens and we are not full yet, contact me to retry your payment and reactivate your subscription. I cannot do anything until 3 failed attempts. Also, if payment fails, I cannot retry payment myself unless after 3 tries, it cancels. The system does all that.
SUPER IMPORTANT: Your subscription auto renews! DO NOT resubscribe quarterly and ask me to cancel your first one. This results in extra processing fees on my end and I will ultimately have to charge you those fees to cancel your extra subscription. I do not want to do this, but the amount of times this happens each quarter ends up costing me at least the price of 1 subscription bag.
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Enter your email, and then click Continue.
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In the Verify your identity section, complete one of the following options: Enter the six-digit verification code sent to your phone number. Click Send me a code by email instead, and then enter the six-digit verification code that was sent to your email.
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In the Active orders section, click on the subscription order that you want to edit.
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Scroll down to your subscription details, and then click Edit payment method.
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Do one of the following: Choose an existing card on your Shop Pay account, and then click Update. Click + Use a different card to add a new card to Shop Pay.
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Click Update.
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In the Active orders section, click on the subscription order that you want to remove Shop Pay from.
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Scroll down to your subscription details, and then click Edit payment method.
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Click Remove Shop Pay to remove your payment method from your subscription, and then click Remove Shop Pay again to confirm.
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Optional: To manage your subscription, you need to visit the online store that you purchased from. Removing Shop Pay as a payment method doesn't cancel your subscription order.
For those of you who want to see the colors before you receive your bag/box, we have created a "SPOILER GROUP". You can find that group on Facebook using the following link: http://www.facebook.com/groups/2659521890870860
Remember, by joining this group, you will see all colors ahead of time (some may be mystery collections such as the 12 Days of Double Dipp'd Christmas Box colors). If you wish to remain surprised, do NOT join the Spoiler Group.
Please remember, after the subscriptions ship out, we will not allow the colors to be posted in our main Facebook group until I give the all clear. (The exception to this is the Liquid Subscription color. That one is not a mystery color.) This happens when everyone receives their subscription. Due to the fact that it is a "Mystery" subscription, there are individuals who do like to receive a surprise when they open their package. Thank you in advance for your cooperation.
I will be doing Quarterly Themes a bit different than in the past. Instead of keeping with the Seasons, I will be doing more "collection" type Subscription themes. Much of our customer base doesn't experience traditional seasons and I want everyone to feel included!
Our Theme for our January Subscription is "She Was Elegance".
Liquid Sub Boxes go out on 1/2 and Powder Sub Bags go out 1/15 this quarter.
