We can no longer ship liquids outside of the Continental United States.
Our Dip Liquid Subscription allows you to receive a set of Dip Liquids (Base, Activator and Top) every quarter (3 months). *NO SUBSTITUTIONS* Your subscription will also include one exclusive brand new 1/4 oz Dip Powder each quarter.
*SEE PAYMENT AND DELIVERY SCHEDULE BELOW.
(You are unable to redeem Points and use discounts on Subscriptions) Should you use any type of discount code on an order for a Subscription, the order will be canceled and you will need to re-place the order.
Once we are at capacity, or no later than the 15th of the month before they ship, Subscriptions will not be available until the next quarter.
With this Subscription, you will receive the following:
* Both Gel and Dip Liquid Subscriptions come with the same powder each quarter.
bottle of Dip Base, Dip Activator and Dip Top and a 1/4 oz exclusive Dip Powder
Perks
Subscription perks end when you cancel (or canceled for non-payment)
25% off Discount Code (while you are subscribed)
Early access to most New Releases
Access to all past exclusive subscription colors (while they remain) This includes the Dip Liquid Subscription colors.
Member only events each quarter
Access to our *NEW* Secret Sub Menu (consists of specially made one batch colors only for existing sub members to purchase)
PAYMENT AND DELIVERY SCHEDULE:
| ORDER BETWEEN | BAG SHIPS
|
| MARCH 1 -1 5 | APRIL 1ST |
| JUNE 1 - 15 | JULY 1ST |
| SEPTEMBER 1 - 15 | OCTOBER 1ST |
| DECEMBER 1 - 15 | JANUARY 1ST |
PLEASE NOTE: General order processing times are 3-5 BUSINESS days. However, during Restocks and New Releases, order processing may be elevated beyond 5 business days.
Please remember that we are a small business. Thanks for your patience and support!
SHIPPING ISSUES:
USPS/UPS have procedures for claims that we follow. For packages that are stuck in transit, a missing mail search must be conducted before filing a claim. Additionally, claims can only be filed after a certain amount of time has passed. All rules/timelines for USPS and UPS can be found on their respective websites. Please reach out to us if your package is stuck, missing or damaged so that the appropriate action can be taken.
**For packages arriving damaged, please include photos of item(s) including the packaging and submit your issue to us no later than 5 days from when the package was marked delivered.
**Should an item not be able to be replaced (out of stock or retired item), and your claim is approved, we will issue a refund of the item(s).
Also, if there are any discrepancies with your order, you must notify us within 5 days of receipt. Thank you!
REFUND POLICY: Due to the nature of these products, refunds cannot be honored. Although never anticipated, should you have an issue with any Double Dipp'd product, please contact us immediately by email at dubbledippd@gmail.com. Any order discrepancies must be reported to us within 5 days of receipt of your order.
ORDER PROCESSING: Normal order processing times are 3-5 Business Days. However, processing times may be elevated beyond 5 business days during New Releases or Restocks.
ORDER CHANGES: Orders cannot be changed or adjusted after submitted. THERE WILL BE NO EXCEPTIONS. Please make sure you double check your order and have applied your discount code, if any. IF YOU DO NOT SEE YOUR DISCOUNT, DO NOT CONTINUE CHECKING OUT. Contact us for help. Remember free shipping applies on purchases of $75.00 or more AFTER discounts but you must choose the free shipping option.
ORDER CANCELLATIONS: If you request an order to be cancelled, there will be a 3% Fee subtracted from your refund. This fee covers refunded processing fees that are not reimbursed by Shopify/PayPal.
PRIORITY SHIPPING NOTE: Selecting Priority Shipping ensures that your package is sent Priority Mail. It does not give priority status to your order in the order queue.
PACKAGE PROTECTION: We urge you to consider choosing shipping protection at checkout. Protection is always in your cart, and if you choose not to keep it, you must remove it. However, note that Double Dipp'd will no longer be responsible for lost, damaged, or stolen packages. In the event your package is lost, damaged or stolen AND you purchased the shipping protection at checkout, please reach out to us to file a claim. Please note that claims will be filed for missing mail after all package collection efforts are exhausted. USPS (ground advantage) is 15 days after mailing. USPS (priority mail) is 7 days after mailing. No claims can be filed until after these time frames. NO EXCEPTIONS. Claims for items damaged in transit will be filed immediately AFTER the customer provides photographs of the items damaged, packaging and mailing label.